contact us at abo@rsvg.de with the following information:
Mail-Subject: Ticket collection
the number of you subscription
the type of subscription (Germanyticket, student ticket, ...)
your first and last Name
your address
your telephone number
we will review your case and contact you
As long as you don't have a subscription card, please buy tickets regularly. Once the review process is complete, you will receive a refund if the error was ours.